Dispatch & Delivery
Important - Please read
Spring Bank Holiday 2021 – Monday 31st May
Please note, our offices will be closed from 18:00 Friday 28th May till 08:00 Tuesday 1st June for Spring Bank Holiday weekend.
Orders must be placed before 18:30 on Thursday 27th May, for delivery Friday 28th May. Any next day delivery orders placed after 18:30 on Thursday 27th May, will be dispatched Tuesday 1st June for delivery Wednesday 2nd June.
Any orders placed on Friday 28th May before 18:30, will be delivered on Tuesday 1st June unless Saturday delivery has been selected at checkout.
Order Cut-Off Points
- 1st class Postage & Tracked 2-3 Day - 3pm GMT, Monday - Friday
- Next Working Day & Saturday delivery - 6:30pm GMT, Monday - Friday
Order placed over weekends and bank holidays will not be despatched until the next working day. You may recieve a notification saying that your items have been shipped outside of these times, but this does not mean that has been collected by the courier, this is to indicate that your order is awaiting collection by the courier.
At our discretion, we may upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this.
We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.
If you require any further information regarding Despatch & Deliveries, please e-mail Customer Service through our contact us page.
Delivery within the UK
Explore the delivery options available when placing your Vampire Vape order online. A free delivery option is available for all UK orders over £20.Find out more
Find out the cost, time frames and the countries which we serve. Each country will vary in price and delivery times, please look up your country before ordering.Find out more
The health and safety of our customers, employees and suppliers is always a top priority at Vampire Vape. We will be closely monitoring the Coronavirus (COVID-19) situation. In the meantime, the following steps will be taken to ensure your safety:
1. As we already follow GMP and ISO practices, we always maintain the highest standards of hygiene throughout our manufacturing and distribution facilities. We have installed additional hand sanitiser dispensers throughout our offices and factory and at all building entrances.
2. We are limiting site visits to essential visits only, and limiting external visits including international travel.
3. We are sharing regular updates with our staff to ensure all employees are fully up to speed on the latest Government information and considerate of self-isolation and the advice provided by relevant bodies.
We will continue to follow Government advice on the situation and act appropriately should anything change.
At this time, it is our aim to ensure full services remain ongoing and we will keep you posted should circumstances change.
We thank you for your continued support and please be patience as due to increased demand courier deliveries are likely to be delayed.