Dispatch & Delivery
Important - Please read
Easter Bank Holiday 2021
Please note, our offices will be closed from 6pm Thursday 1st April till 8am Tuesday 6th April for Easter Bank Holiday weekend.
Orders must be placed before 18:30 on Wednesday 31st March, for delivery Thursday 1st April. Any next day delivery orders placed after 18:30 on Wednesday 31st March, will be delivered Tuesday 6th April. Any next day delivery orders placed after 18:30 on Thursday 1st April, will be dispatched Tuesday 6th April for delivery Wednesday 7th April.
Order Cut-Off Points
- 1st class Postage & Tracked 2-3 Day - 3pm GMT, Monday - Friday
- Next Working Day & Saturday delivery - 6:30pm GMT, Monday - Friday
Order placed over weekends and bank holidays will not be despatched until the next working day. You may recieve a notification saying that your items have been shipped outside of these times, but this does not mean that has been collected by the courier, this is to indicate that your order is awaiting collection by the courier.
At our discretion, we may upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this.
We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.
If you require any further information regarding Despatch & Deliveries, please e-mail Customer Service through our contact us page.
Delivery within the UK
Explore the delivery options available when placing your Vampire Vape order online. A free delivery option is available for all UK orders over £20.Find out more
Find out the cost, time frames and the countries which we serve. Each country will vary in price and delivery times, please look up your country before ordering.Find out more
The health and safety of our customers, employees and suppliers is always a top priority at Vampire Vape. We will be closely monitoring the Coronavirus (COVID-19) situation. As we already follow GMP and ISO practices, we always maintain the highest standards of hygiene throughout our manufacturing and distribution facilities.
We will continue to follow Government advice on the situation and act appropriately should anything change.
Our aim is and has always been to ensure full services remain ongoing and we will keep you posted should circumstances change.
We thank you for your continued support.