FAQs
Yes, we offer a free UK delivery service on orders over £50, you can still select next day and Saturday delivery but this will be charged at the standard rate.
Atomisers (also known as replacement coils or heads) are a working part of your electronic cigarette and have a limited lifespan. We accept DOA (dead on arrival) atomiser returns only and you must inform us within 48 hours of receipt. Once we have received your returned atomiser, according to the Returns policy for defective or damaged goods set out above we will inspect it. If after careful inspection for use we deem the atomiser to be defective we will replace the atomiser. Also please note that it is best to place a drop of e-liquid on the top of a brand new atomiser.
If you find you have an item missing from your order you must inform Vampire Vape via email or phone call within 48 hours & this will be investigated. Claims made after this time period will not be accepted.
If you have ordered an incorrect item & this is unopened & unused this can be returned. The goods must be returned to Vampire Vape at your expense within 14 days of the purchase date. You must also include the original order number. We will refund you the full cost of the goods excluding delivery costs and charge a 10% restocking fee once we have received and inspected the goods. Goods must be returned unused and sealed in the original packaging. As electronic cigarettes are an oral product, once used they cannot be returned for hygiene reasons unless defective. You have a duty to take reasonable care of any goods whilst in your possession. We advise you to send any return goods via recorded delivery and use suitable packaging as Vampire Vape will not accept responsibility for lost or damaged goods.
If you receive damaged or defective goods, you must inform Vampire Vape via email or phone call within 48 hours. Claims made after this time period will not be accepted. Please do not dispose of any goods before reporting the issue to our Customer Service team, as we may require batch numbers, photographic evidence of any damage & packaging or request that the item is returned to us.
If you receive an incorrect item please do not open this, you must inform Vampire Vape via email or phone call within 48 hours. Claims made after this time period will not be accepted. We may require photographic evidence of any incorrect items received.
Please ensure that your delivery address details provided are correct. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.
If you find your item has become faulty (excluding liquids and consumables) & is within a 6 month period of receipt please inform Vampire Vape via email or phone call. We may ask further questions either prior to or during the returns process or give recommendations on the use of the product to cut down the need for unnecessary returns and help you get the best from a product, please assist our staff with as much detail as possible regarding the defect. A pre-paid returns label will be emailed to you to print & attach to the packaged goods please return any boxes & accessories that came with the product. On receipt, we will test and inspect the product, if the item is defective we can offer you a refund or a replacement within the first 90 days of purchase, if the product is no longer available we will issue a refund or offer the value in reward points to your account to be used against an alternative product of your choosing. After the 90 days we will offer a replacement only up to 6 months after the date received. If the goods are deemed not to be defective or the damage is caused by misuse, accidental damage or wear and tear, the goods will be returned to yourself (return postage costs may apply).
We offer 4 different delivery options, please click on the link for more delivery details, times & prices: Click here
When your order has been packed ready for despatch you will receive an email confirmation containing your tracking number. Once collected & scanned by the courier this will then activate.

1st class delivery can not be tracked but you will still receive a despatch confirmation email.

Royal Mail Tracking (2-3 working day service): Click here

DPD Tracking (Next day & Saturday deliveries): Click here

Asendia (International deliveries): Click here