Our order cut-off point for most of our services is 3PM (UK time), Monday to Friday with some exceptions (Next Working Day & Saturday Delivery). Order placed over weekends and bank holidays will not be despatched until the next working day. You may recieve a notification saying that your items have been shipped outside of these times, this does not mean that has been collected by the courier, it indicates that your order is awaiting collection by the courier.
Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. We may at our discretion, upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this. We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us quoting your order number in all correspondence.
If you require any further information regarding Despatch & Deliveries, please e-mail Customer Service through our contact us page here.